Lodging a formal complaint when the council lets you down?

One of the results of the wheelie bin fiasco is that some residents have tried to use the council's complaints process to get their concerns deal with. One incident in particular led to Jon Hunt tabling the following written question...

CITY COUNCIL - 14 APRIL 2015

WRITTEN QUESTION TO THE CHAIR FOR GOVERNANCE, RESOURCES AND CUSTOMER SERVICES OVERVIEW AND SCRUTINY COMMITTEE FROM COUNCILLOR JON HUNT

"Effective Complaints Process"

Question:

Dropped kerb delays

Quite a few residents have been affected by long delays in the drop kerb installation service. Some have paid large sums of money and waited for months for nothing to happen. Jon Hunt tabled a written question on this last week and got the following answer:

CITY COUNCIL - 14 APRIL 2015

WRITTEN QUESTION TO  THE CABINET MEMBER FOR DEVELOPMENT, TRANSPORT AND THE ECONOMY FROM COUNCILLOR JON HUNT

“What action is taken when no service is provided”

 Question: